Frequently Asked Questions (FAQs)

Are voice audio messages end-to-end encrypted?

Users can enable message encryption in their settings. In the app with message encryption turned on, each message is encrypted end-to-end: Both on-device and cloud processing were designed with layers of security to help keep your Jamme experience safe. We have safeguards in place to protect data from being hacked. Data sent to our cloud is encrypted and securely stored in the cloud servers.

A brief description of our encryption model follows:

• End-to-end encryption for audio streams involves accessing the audio frame or packet and encrypting it post-compression before transmission to the Media Server or cloud. Currently, the cloud manages encryption.
• For storage in the cloud, we utilize SSE-S3 encryption, and for data transmission from the cloud to mobile devices, we employ HTTPS through CloudFront to ensure secure transmission.
• We also follow a hybrid encryption model. Initially, we generate a pair of asynchronous encryption keys on the client-side. The private key is stored within the device's Keychain, while the public key is stored on our servers.
• For each message that's sent, a unique symmetric AES-128 key (a message key) is generated. This key is used to encrypt the actual content of the message. The generated message key is then encrypted asymmetrically using the private key from the sender's Keychain and the public keys of the other participants.
• Upon receiving the message, the recipients can decrypt the message key using their respective private keys. Once the message key is decrypted, it can be used to decrypt the actual message content. The encrypted content of the messages is persistently stored on our servers.

How is Jamme moderated?

Jamme has a self-moderation policy: users have powerful tools to fully moderate behavior on their content—tools that other platforms typically reserve for themselves. You don't need to appeal to us as you can remove offending content yourself! You can delete, hide, and block troublemakers.

We don't remove people platform-wide for polite disagreement or politics but do remove people for harassment, impersonation, foul behavior, and illegal content.

What happens when I block someone?

Users can block accounts on the platform they don't like. Blocking a user prevents the user from seeing or interacting with any of your content. When you block a user:

• The user cannot see any content hosted by you in its entirety.
• The user is removed from any of your interactions they might have previously been registered.
• The user cannot see any post or comment posted by you across the platform.

What is interest-based ads?

Interest-based ads highlight products and services relevant to you based on your interests. For example, if you listen to a 'Nike shoe' audio advertisement, you may later receive a relevant ad on the platform related to footwear.

We share advertising IDs with third-party skill and content providers who want to deliver ads on Jamme. An advertising ID is a unique string of letters and numbers that does not contain information directly identifying you, like your name or email address. It's a privacy-protecting way to help advertisers deliver ads while keeping track of your preferences.

Each Jamme user advert interest has unique advertising IDs specific to each skill developer and content provider, designed to prevent developers and advertisers from creating advertising profiles based on interactions.

How do I manage my advertising preferences on Jamme?

You can instruct us not to use the advertising IDs to deliver interest-based audio ads to you. You only need to set this preference once for all third parties because this setting applies to your Jamme account.

Manage these preferences or reset your advertising preferences in the Jamme app (Settings > Jamme Privacy > Manage Audio Ad Permissions and Ad Preferences).

Why Jamme asks for certain info to create an account?

When you create a Jamme Account, we ask for some personal information to help keep your account secure and make our services more useful. To learn more, read the Jamme Privacy Policy.

What we ask for and why:

• Full Name: Used when sharing content with others to display your identity.
• Username: Your unique identifier to sign in and use Jamme services.
• Password: A strong password ensures account security.
• Birthday: Required to meet age restrictions in certain regions or services.
• Gender: Used for personalization but not visible unless shared.
• Phone Number: Optional but useful for recovery and authentication.
• Email Address: Helps keep your account secure and facilitates recovery.
• Professions: Build professional networks and opportunities.
• Interests: Help others understand your hobbies and values.